Shipping / Returns

Orders are shipped with Royal Mail 24/48 or DHL, either the same day or next working day after purchase. Our business days are Monday to Friday. Royal Mail gives an average of 2-4 days for post to arrive on the UK mainland.

Yes, we can definitely help! We offer next working day guaranteed delivery within the UK (Monday to Friday, via Royal Mail Special Delivery). This option can be added at checkout.

To ensure next day delivery, please place your order by 2pm.

If you need your item delivered on Saturday, make sure to select the Saturday delivery option and place your order by 2pm on Friday.

Simply get in touch and someone will help you out ASAP.

At Stayve UK, you can return most* unwanted purchases within 30 days of the date your order is dispatched for a refund or replacement.

Change of Mind Returns

If you wish to use our 30-day money-back guarantee, returned items must be:

• Unused and in their original condition.
• In their original packaging.
• In a resalable condition, with all seals and security labels intact where applicable.

Due to the nature of the beauty products we sell, we cannot accept returns that have been opened or used unless they are faulty.

Please note that a 10% restocking fee applies to all change-of-mind returns. This helps cover the costs associated with processing your order, including packaging and the original shipping costs.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, incomplete, or you believe there is an issue with your product, please notify us within 14 days of delivery. This allows us to investigate the issue promptly with our suppliers and provide the quickest possible resolution.

When contacting us, please include:

• Your order number.
• A description of the issue.
• Clear photographs or screenshots (where applicable) showing the fault or concern.

Delivery Address

Please ensure all shipping details are correct before placing your order.

If an incorrect delivery address is provided and we are not notified before your order is dispatched, we will do our best to assist. If the parcel is returned to us, we can either:

• Resend the order to the correct address (additional postage charges may apply), or
• Issue a refund, less the original shipping costs and the 10% restocking fee.

Non-Returnable Products

To maintain the highest standards of hygiene and safety, we are unable to accept returns on the following items unless they are faulty:

• Derma Rollers
• Derma Stamps
• Exosome products

We appreciate your understanding.

Returning Your Order

Please conatct us to open a return. Unless your item is faulty or supplied in error, return postage costs are the responsibility of the customer.

Please include your:

• Full name
• Delivery address
• Order number

This helps us identify and process your return as quickly as possible.

We also recommend using a tracked postal service, as this allows both you and us to monitor the progress of your return.

Inspection and Processing

All returned items are inspected before a refund or exchange is approved. We reserve the right to refuse a refund or exchange if returned goods are not in a resalable condition or have been used or damaged.

Once your return has been processed, we will notify you by email.

• Refunds: Refunds will be issued to your original payment method. Please allow up to 14 days for the funds to appear in your account, depending on your payment provider.
• Exchanges and Replacements: We aim to dispatch replacement or exchanged items within 2 working days of receiving and approving your return.

*Exclusions apply as detailed above.

**30 days from the date your order is dispatched.

Please contact us here and one of our team will be happy to assist you.

We offer worldwide shipping.

International orders are shipped with Royal Mail Tracked and/or signed or UPS or DPD – Timescales vary due to customs – Please take note that for all international purchases, buyers are required to comply with all regulations of the country where the goods are being shipped – Customs procedures vary from country to country, please check with your country’s customs office for import conditions – We have no control over any additional customs fees and cannot predict what they may be.

All of our Dr. Pen systems are fully covered by the manufacturer’s 1-year warranty, ensuring protection and giving you added peace of mind with your purchase.

We are a UK based supplier of genuine Stayve products. We can ship anywhere worldwide, we usually ship all orders with Royal Mail.

Products placed on back orders refer to items that are out-of-stock at our UK warehouse but will be back in stock be soon. We hope to fulfil all back orders within 10 working days. Please note that sometimes this is not possible especially with new launch’s and very popular items but placing a back order guarantees that your order will be dispatched as a priority as soon as our new shipment arrives.

You can use any of our Dr.Pen microneedling systems for BB Glow treatments. However, we only recommend using the nano-needle cartridges for this treatment. The depth level should only be set to 0.25mm.